Ordering
Do I need a business to order?
No — most products are available to anyone. However, we specialize in commercial-grade equipment intended for foodservice use. Some warranties only apply to commercial use.
How do I get a quote?
For single items, prices are listed on each product page. For multi-item orders, custom configurations, or full kitchen builds, email info@sfequipment.ca or use our contact form for a custom quote.
What payment methods do you accept?
Visa, Mastercard, Amex, Interac e-Transfer, PayPal, and wire transfer. Invoiced terms available for approved business accounts.
Shipping & delivery
How long does delivery take?
In-stock items typically ship within 1–2 business days, arriving within 2–7 business days depending on destination. See our Shipping Policy.
Do you ship to the US?
For US orders, please contact us for a custom quote.
What if my order arrives damaged?
Inspect carefully at delivery, note any damage on the bill of lading before signing, take photos, and contact us within 24 hours. See Shipping Policy.
Returns & warranty
What’s your return policy?
30 days, original condition, original packaging. See Returns Policy.
What about warranty?
All new equipment carries full manufacturer warranty. Used equipment carries our 90-day functional warranty. See Warranty.
Financing
Do you offer financing?
Yes — lease-to-own, operating lease, and 0% promotional financing on select orders. See Financing.
Installation & service
Do you install equipment?
Installation is the responsibility of the buyer. We can recommend certified installers in most major Canadian markets — contact us for referrals.
Do you service equipment?
We coordinate service through manufacturer-authorized providers. For warranty issues, email info@sfequipment.ca.