Last updated: July 5, 2026
Standard Food Equipment Inc. (“Standard Food Equipment,” “we,” “us,” or “our”) operates the website sfequipment.ca. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Who we are
Standard Food Equipment Inc.
282 Marsland Drive, Unit 8, Waterloo, Ontario N2J 3Z1, Canada
Phone: 519-721-4891 · Email: info@sfequipment.ca
Our Privacy Officer can be reached at the email and address above for any question or request about your personal information.
What information we collect
- Order and account information you provide when you make a purchase, request a quote, or create an account: name, business name, billing and shipping address, email address, and phone number.
- Payment information. Card payments are processed by our payment processor, Square. We do not see or store your full card number on our servers; Square collects and processes card details directly under its own security standards (PCI-DSS).
- Communications you send us by email, phone, contact form, or live chat.
- Website usage data collected automatically through cookies and analytics, such as IP address, browser type, pages visited, and referring site. We use Google Analytics for this purpose.
How we use your information
- To process, fulfill, and deliver your orders and provide customer and warranty support.
- To prepare quotes and respond to your enquiries.
- To send order confirmations, shipping updates, and, where you have opted in, newsletters and promotions (you can unsubscribe at any time).
- To operate, secure, and improve our website.
- To meet legal, tax, and accounting obligations.
Cookies and analytics
We use cookies to keep your shopping cart working, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the store may not function correctly if you do. Our analytics and advertising measurement is provided by Google; you can review Google’s practices at policies.google.com/privacy.
Who we share your information with
We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed to perform their services:
- Square — payment processing.
- Shipping carriers — to deliver your order.
- Google — website analytics.
- Email and newsletter providers — to send transactional and, if you opt in, marketing email.
We may also disclose information where required by law or to protect our legal rights.
How long we keep your information
We retain order and transaction records for as long as needed to fulfill the purposes described here and to meet legal, tax, and accounting requirements. Account information is kept until you ask us to delete it, subject to records we are legally required to keep.
How we protect your information
Our website runs entirely over an encrypted (HTTPS/SSL) connection. We limit access to personal information to staff who need it, and we use reputable, security-certified providers for payments and hosting.
Your rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop using it for marketing. To make a request, email info@sfequipment.ca. We will respond within a reasonable time as required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date above reflects the most recent version.
